NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tylerhyma
Feb 04, 2021Aspirant
Internet Constantly Dropping
I've actually had this problem for a few months now. Around the same time (10 am - 11am EST) everyday my internet drops. Trying to figure out if it's my internet provider, my router, or my modem.
tylerhyma
Feb 04, 2021Aspirant
Yes. I have the CM500.
I tried accessing the connections page and logs but it says I need a login and password and have no idea how to get that.
I am using a TP Link AC1750.
Yes. All devices drop from the internet since they are all wireless. I can see the Modem lights go orange when the internet drops.
Typially, it fixes itself. It's almost like a restart.
plemans
Feb 04, 2021Guru - Experienced User
the default modem login/password
login: admin
password: password
AC1750 is a speed. what actual model do you have?
how frequently is it happening?
Do wired devices drop?
how long does it take to fix itself?
- tylerhymaFeb 04, 2021Aspirant
That did it.
Archer A7
It happens almost every day.
I do not have any wired devices.
It will usually fix itself in 5-10 minutes.
Today it was out for almost an hour. Not sure if it was my interenet provider though. Today's issue has never happened before.
- plemansFeb 04, 2021Guru - Experienced User
do you also have a screen snip of the cable connections page? It shows the actual signal strength details.
- tylerhymaFeb 04, 2021Aspirant
It's actually doing it again right now. I did check with my internet provider (Xfinity) and there were no reported outages.
I'm working off my phone at the moment and can't get access to the cable connection page.