Internet dropping frequently (Netgear AC1600)

could be an easy fix like bad ethernet cable. if u have an extra one u could always try it out. but ya 19 devices is probably pushing the limits a bit. sometimes routers reboot like that as a safety mechanism from overheating or workload. if that's the case you could get a 2nd router and configure it as an access point to reduce workload

Please post a copy and paste of the modems connection status page.

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

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BabyA wrote:

Original Post:  Netgear AC1600 Modem Router purchased in August 2020.

 

I am frequently losing internet service. Some days it's up and down and back within 5 minute increments and may do that for an extended period.  Then I'll get a stretch of many hours with no internet issues. 

 

I've called the internet provider multiple times, and they say the issue is on my end. The router. (Although I note that I have more trouble keeping a connecting during peak usage times. Hmm.)  They say their diagnostics (or whatever) indicate the router is shutting off and restarting repeatedly at times (but if the router is glitching, why wouldn't it glitch constantly?), with some reference to repeated discovery request attempts to get internet IP addresses.

 

I've doublechecked all power connections for the router -- no issues.  The router/modem is plugged into a surge protector.  The internet cable was provided by the provider, so I can't speak to its quality. I keep thinking it's not the router and probably the internet service (I'm in a small rural mountain community in NM), but has anyone heard of an issue with this model where the router has power glitches, which then affects the internet connection?  Is there any way to check for this issue using the Netgear phone app?

 

On a side note, I have many devices (19) connected to this router. Maybe it's just not powerful enough to handle all my gadgets? If my internet connection is dropping because the router/modem is overloaded, can someone recommend a Netgear produce that would perform better?    

 

Thanks.

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UPDATE:

 

After losing service for 30 minutes last night, I called the provider back. We plugged the internet cable directly into my laptop and voila! -- instand internet service.  So, my service issues do appear to have *something* to do with the router.  I unplugged two security cameras at bedtime, thinking maybe the issue is gadget overload, but had internet loss again this morning.  I do note that I tend to lose service at peak usage times -- beginning around 10:00 a.m. in the mornings.  Also I have more trouble in the evenings when my guess is that me and everyone in this little community are streaming movies.  

 

Any thoughts on how to resolve my issues?  Could it be the cable?  Is it that my modem/router can't handle all the gadgets?  What about peak usage times would cause my router to glitch, but the service itself appears fine when plugged into a single laptop?  Did we really prove anything by plugging the internet directly into my laptop, because the router was obviously disabled at that point and nothing *but* the laptop was utilizing internet service?  (This model router/modem is supposed to handle 20 gadgets; I have 19.)

 

 

 

Thoughts appreciated!  

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