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Forum Discussion
Internet dropping
I recently moved into my gf house and the only internet service they have in the area is spectrum. The internet always drops throughtout the day. I bought a CM1200 thinking it will fix the problem. I...
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
The tech guy came last week and it was solid for 2 days and continue to happen. i will take a picture of his work outside.
Use the Choose File button at the bottom of the text edit window when you relay to a post, and or include any links to pictures posted on picture hosting sites in your post.
Possible your Power Level are a bit to high?
Here is mine:
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 31 837000000 Hz -2.4 dBmV 37 dB 0 0 2 Locked QAM256 2 657000000 Hz -2.4 dBmV 36.5 dB 0 0 3 Locked QAM256 3 663000000 Hz -2.2 dBmV 36.7 dB 0 0 4 Locked QAM256 4 669000000 Hz -2.1 dBmV 36.6 dB 0 0 5 Locked QAM256 5 675000000 Hz -2 dBmV 36.7 dB 0 0 6 Locked QAM256 6 681000000 Hz -1.8 dBmV 36.9 dB 0 0 7 Locked QAM256 7 687000000 Hz -1.7 dBmV 36.8 dB 0 0 8 Locked QAM256 8 693000000 Hz -1.6 dBmV 36.9 dB 0 0 9 Locked QAM256 9 699000000 Hz -1.3 dBmV 37 dB 0 0 10 Locked QAM256 10 705000000 Hz -1.4 dBmV 36.9 dB 0 0 11 Locked QAM256 11 711000000 Hz -1.1 dBmV 36.9 dB 0 0 12 Locked QAM256 12 717000000 Hz -0.7 dBmV 37.1 dB 0 0 13 Locked QAM256 13 723000000 Hz -0.9 dBmV 36.9 dB 0 0 14 Locked QAM256 14 729000000 Hz -0.7 dBmV 36.8 dB 0 0 15 Locked QAM256 15 735000000 Hz -0.5 dBmV 37 dB 0 0 16 Locked QAM256 16 741000000 Hz -0.5 dBmV 37 dB 0 0 17 Locked QAM256 17 753000000 Hz -0.6 dBmV 37.1 dB 0 0 18 Locked QAM256 18 759000000 Hz -0.8 dBmV 37.1 dB 0 0 19 Locked QAM256 19 765000000 Hz -1.2 dBmV 37.1 dB 0 0 20 Locked QAM256 20 771000000 Hz -1.3 dBmV 37.2 dB 0 0 21 Locked QAM256 21 777000000 Hz -1.4 dBmV 37.3 dB 0 0 22 Locked QAM256 22 783000000 Hz -1.6 dBmV 37.3 dB 0 0 23 Locked QAM256 23 789000000 Hz -1.6 dBmV 37.3 dB 0 0 24 Locked QAM256 24 795000000 Hz -1.8 dBmV 37.3 dB 0 0 25 Locked QAM256 25 801000000 Hz -2 dBmV 37.1 dB 0 0 26 Locked QAM256 26 807000000 Hz -2 dBmV 37.2 dB 0 0 27 Locked QAM256 27 813000000 Hz -2 dBmV 37.2 dB 0 0 28 Locked QAM256 28 819000000 Hz -2.5 dBmV 36.9 dB 0 0 29 Locked QAM256 29 825000000 Hz -2.3 dBmV 37.2 dB 0 0 30 Locked QAM256 30 831000000 Hz -2.4 dBmV 37.1 dB 0 0 31 Locked QAM256 32 843000000 Hz -2.5 dBmV 37 dB 0 0 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 36000000 Hz 39 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 29000000 Hz 37.8 dBmV 3 Locked ATDMA 5 5120 Ksym/sec 22000000 Hz 38.3 dBmV 4 Locked ATDMA 6 2560 Ksym/sec 16000000 Hz 37.3 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Downstream OFDM Channels Channel Lock
StatusModulation /
Profile IDChannel
IDFrequency Power SNR /
MERActive Subcarrier
Number RangeUnerrored
CodewordsCorrectable
CodewordsUncorrectable
Codewords1 Locked 0 ,1 ,2 33 547000000 Hz -4.1 dBmV 36.5 dB 1108 ~ 2987 7102873230 5418783979 12 2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0 Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked 0 0 0 Hz 0 dBmV 2 Not Locked 0 0 0 Hz 0 dBmV