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Forum Discussion

Enfee's avatar
Enfee
Aspirant
May 15, 2022

Internet Drops, Downstream Power is poor

I have problem with my internet dropping connection.   I have checked all the cables, I tried with a new Coax cable. Still same issue. Internet drops every now and than. Started happening yesterday...
Enfee's avatar
Enfee
Aspirant
May 15, 2022
Downstream OFDM Channels
ChannelLock
Status		Modulation /
Profile ID		Channel
ID		FrequencyPowerSNR /
MER		Active Subcarrier
Number Range		Unerrored
Codewords		Correctable
Codewords		Uncorrectable
Codewords
1Locked0 ,1 ,2 ,329780000000 Hz-19.82 dBmV29.7 dB1108 ~ 298755824603530115228309
2Not Locked000 Hz0 dBmV0 dB0 ~ 4095000
  • plemans's avatar
    plemans
    Guru - Experienced User
    May 15, 2022

    your power levels are out of spec and you have errors. 

    Start with removing any amplifiers, signal attenuators, or splitters from the coax.
    From there check the line for kinks, damage, moisture in the line.
    Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
    If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.