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pinkstonms's avatar
pinkstonms
Tutor
Aug 25, 2023
Solved

Internet drops multiple times a day for about 3 mins

I have had this C7000v2 for a couple years with no problems but the last two months it looses internet multiple times a day, when it goes down it is for about 3 mins then it comes back. The lights on...
Troubleshooting
  • pinkstonms's avatar
    pinkstonms
    Aug 29, 2023

    Got a call from the ISP yesterday (Optimum) they said the problem has been resolved. No explanation as to what they did but in fact I checked the error log and have not had another lose of internet since yesterday at 11:43 am. Finger crossed!

     

    Thanks to everyone who offered their help.

pinkstonms's avatar
pinkstonms
Tutor
Aug 25, 2023

here is the event log:

 

 
 
 
 
TimePriorityDescription
2023-8-25, 10:12:47Warning (5)MDD message timeout;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-25, 10:12:19Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-25, 10:12:19Error (4)Primary address failed, secondary active;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-25, 10:12:19Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:01:13Critical (3)DHCP failed - RS sent, no RA received;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:54Notice (6)Honoring MDD; IP provisioning mode = APM
1970-1-1, 00:00:47Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:41Notice (6)WiFi Interface [wl1] set to Channel 64 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:41Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2023-8-25, 09:52:57Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-25, 08:01:34Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-25, 05:56:52Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-25, 04:05:49Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-25, 02:12:24Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-25, 00:10:06Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 22:14:50Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 20:13:50Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 18:10:15Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 16:17:53Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 14:19:54Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 12:19:54Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 10:18:28Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 08:21:42Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 06:14:58Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 02:05:06Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-24, 00:06:06Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 22:05:55Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 20:10:10Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 18:04:02Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 15:57:21Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 13:57:34Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 11:46:55Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 09:43:24Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 07:45:51Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 05:36:48Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-23, 03:33:36Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-22, 21:24:26Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-22, 17:37:11Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;
2023-8-22, 15:32:47Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:c9:0f:88;CMTS-MAC=00:01:5c:b4:e6:87;CM-QOS=1.1;CM-VER=3.0;