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Internet drops multiple times a day for about 3 mins
I have had this C7000v2 for a couple years with no problems but the last two months it looses internet multiple times a day, when it goes down it is for about 3 mins then it comes back. The lights on...
Got a call from the ISP yesterday (Optimum) they said the problem has been resolved. No explanation as to what they did but in fact I checked the error log and have not had another lose of internet since yesterday at 11:43 am. Finger crossed!
Thanks to everyone who offered their help.
pinkstonms wrote:I have had this C7000v2 for a couple years with no problems but the last two months it looses internet multiple times a day, when it goes down it is for about 3 mins then it comes back. The lights on the router stop blinking. below is the log that shows date and time of each time we loose internet.
I have read through the community posts and found some that are similar to my problem but thought I would start one that is more relative to my case. Thank you
I am hoping someone can shed some light on this issue since my ISP Optimum is no help. I can see the drive is old but I cant update it and ISP says they don't update drivers.
I think you mean firmware for your C7000v2. Your situation goes with the territory of owning your cable modem as opposed to leasing one from your ISP. More and more the ISPs are using no firmware updates as a pressure point to force customers into leasing ISP modems.
do you think a firmware update would solve the issues?