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Solved
internet speed upgrade to 400mps from 100mps at Xfinity
I just upgrade the internet speed from 100mps to 400mps through xfinity by promotion. Do I need to do anything on the wifi cable modem router in order to obtain that speed? When I do the speed test...
At the end, the problem is from Xfinity. They just didn't upgrade my account correctly. So after I called Xfinity, the speed is upgraded to around 400mps from their website speed test. I don't need to do anything at my end about the modem.
What router do you have?
What speeds do you get if you speedtest over a hardwired connection (not wireless)?
I have Nighthawk AC1900 WiFi cable modem router model C7000v2. I still have around 100mps from speedtest through ethernet connection to my computer, instead of what the provider provides 400mps. Thanks.
Maria
What computer is it?
Does it have a gigabit ethernet port or only a 10/100mbps port?
Have you tried a different device?
Have you tried a factory reset and reinstall?
At the end, the problem is from Xfinity. They just didn't upgrade my account correctly. So after I called Xfinity, the speed is upgraded to around 400mps from their website speed test. I don't need to do anything at my end about the modem.
Glad it was an easy fix. If you mark the answer as solved, it might help the next person