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Ncksalva's avatar
Ncksalva
Follower
May 29, 2022

ip addresses don’t match ??

I recently moved and connected my nighthawk x4s, AC3200 WiFi cable modem router, model #C7800. My internet provider is working fine, devices are connected to wifi, but all devices say no internet connection. Someone mentioned IP address for modem doesn’t match IP address of router (not sure how that’s possible) and it needs to be reconfigured since I moved locations.

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    do you have a screen snip of your cable connections page and the event logs? 

    Did your isp provision the modem? 

    who's your isp? 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Ncksalva wrote:
    I recently moved and connected my nighthawk x4s, AC3200 WiFi cable modem router, model #C7800.


    When you moved, did you reset the C7800 and set up the new network from scratch?