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Aviatorsix's avatar
Aviatorsix
Aspirant
Aug 01, 2024

ISP Claims CM2000 Can't Handle 2.5gb?

Hey All,    I'm new here, but not new to Netgear products. I love them... I hate my ISP Astound (RCN). I'm hoping for a little help or guidance here.    My ISP is claiming that the Netgear Nighth...
Aviatorsix's avatar
Aviatorsix
Aspirant
Aug 01, 2024

Thanks for your reply! I've previously gotten these speeds with my current Modem and router setup with the same ISP. When speaking with them, they claim they cannot provide the 1.5gb I pay for because the Modem does not support it. When doing the speedtest, I'm on a desktop PC hardwired into my router, which is hardwired into the CM 2000 Modem. So naturally, I would expect a small drop, but not from what should be a 1.5gb to 750-800mbs. 

 

And the fact my ISP claims MY equipment (the CM 2000) does not support the speed is what has me fuming. 

 

As for your technical questions here are some answers: 

  • PC does have a 2.5 GB ethernet port cable is connected into. I've confirmed I'm on the ethernet connection and not the wifi. I have a ASUS ROG Strix Z690-E Motherboard. 

As for my Router:

  • ASUS GT-AX6000 ROG Rapture Wireless Router. (Which claims to also support 2.5GB)

 

I wish I even saw at least 900 MBS at this point... Let me know if you have any other thoughts FURRYe38 

  • Kitsap's avatar
    Kitsap
    Master
    Aug 01, 2024

    Does the Astound plan you buy provide symmetrical up/down throughput?  If not, what is the upload throughput supplied with your 1.5 Gbps download?

     

     

     

    • Aviatorsix's avatar
      Aviatorsix
      Aspirant
      Aug 01, 2024

      It's 1.5GB download only, they do not provide specs for upload speeds unfortunately. I have an appointment for them to come check the lines on the exterior next week. But I still fail to understand where they get off saying the MAC address is telling them it can't handle 1.5... 

       

       

      I'm sure you can see how frustrating it is and why I came here for help lol. I sincerely appreciate your input!

       

      It's like someone arguing that McDonalds doesn't sell a large sized fry and it never did ... SMH 

      • Kitsap's avatar
        Kitsap
        Master
        Aug 02, 2024
        Aviatorsix wrote:

        It's 1.5GB download only, they do not provide specs for upload speeds unfortunately. I have an appointment for them to come check the lines on the exterior next week. But I still fail to understand where they get off saying the MAC address is telling them it can't handle 1.5... 

         

         

        I'm sure you can see how frustrating it is and why I came here for help lol. I sincerely appreciate your input!

         

        It's like someone arguing that McDonalds doesn't sell a large sized fry and it never did ... SMH 

        Aviatorsix wrote:

        It's 1.5GB download only, they do not provide specs for upload speeds unfortunately. I have an appointment for them to come check the lines on the exterior next week. But I still fail to understand where they get off saying the MAC address is telling them it can't handle 1.5... 

         

         

        I'm sure you can see how frustrating it is and why I came here for help lol. I sincerely appreciate your input!

         

        It's like someone arguing that McDonalds doesn't sell a large sized fry and it never did ... SMH 

        Does your ISP charge a fee for their leased gateways?

         

        It is against federal law for an ISP to not provide full details, upload, download, latency, average, and etc. for internet plans.  It is called the nutrition label named after similar federal requirements on food products.  Log in to the ISP web site and dig deeper.  Attached is a screen snip of a label from my ISP.

         

        Their are some cable internet systems that provide symmetrical throughput and they only work with the ISP provided gateway for full throughput.  Other hardware only provides limited service.

         

         

         

         

         

         

  • Aviatorsix's avatar
    Aviatorsix
    Aspirant
    Aug 01, 2024

    Funny thing is I did refer them to the spec sheet. They first said that "I was sharing info for a modem I didn't own... that netgear makes the same model that's only capable of 1GB speeds" ... They don't? Then they claimed that Netgear was lying, then they claimed I was lying. Then deflected to that "they can't provide more speeds than the MAC address claims it can support. I'm not sure why the device's MAC address would say it does not support a 2.5, nor do I understand how they get that information from the MAC address? 

     

    FURRYe38