Forum Discussion

skbz1999

Tutor

Apr 25, 2017

ISP SuddenLink Won't Update Firmware C6300 AC1750

MODEL: C6300|AC1750 FIRMWARE: V1.02.21 HARDWARE: V3.0 WINDOWS 10 PC MACBOOK AIR OS X SIERRA AMAZON FIRE TV 2 AMAZON FIRE STICK ANDROID SMARTPHONE OS MARSHMALLOW 3 IPHONES HP OFFICEJET PRO 8...

Firmware

DarrenM

Sr. NETGEAR Moderator

Jun 22, 2017

Netgear provides the firmware to the ISP and then they have to make changes and certify the firmware. Then they release it when they feel its ready.

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router

DarrenM

TxAggie

Guide

Jun 22, 2017

It's all fine and dandy DarrenM, but not when Netgear telephone support is telling you the reason your wifi is slow is because your firmware is outdated. I was literally told by a tech expert to tell my ISP to upgrade my firmware. They should already know this is not possible and therefore should not suggest it and waste consumers time.