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ISP SuddenLink Won't Update Firmware C6300 AC1750
MODEL: C6300|AC1750 FIRMWARE: V1.02.21 HARDWARE: V3.0 WINDOWS 10 PC MACBOOK AIR OS X SIERRA AMAZON FIRE TV 2 AMAZON FIRE STICK ANDROID SMARTPHONE OS MARSHMALLOW 3 IPHONES HP OFFICEJET PRO 8...
I am tired of the Suddenlink and Netgear circle jerk!!!
Netgear will not update the firmware, and Suddenlink states they will not upgrade because I own my own modem.
This is total crap that I cannot use my mode to its full capability because it requries and update to firmware.
NETGEAR!!!! What are you doing to resolved???
we have tried contacting suddenlink multiple times but they have never responded to NTGR.
suddenlink does not seem to be interested in upgrading any vendors modems (let alone NETGEAR).
they have also not provisioned any DOCSIS 3.1 modems and it shows on multiple forums that SB8200 from Arris fails to come online on Suddenlink network.
NETGEAR makes every effort to work with the service provider but suddenlink is the part of the problem here. We can provided FW to any ISP but they are the one who need to push the files to the users.
If you have any friends/family on Comcast network, I suggest to take the C6300 and just put it online for 5 mins. It will automatically get upgraded by Comcast.
Suddenlink also seems to not want to contact the FCC either. They so far have failed to respond to my informal complaint. They're now 12 days past their due date, so even if they had sent a letter in the slowest method, they'll likely be found guilty of violating the FCC's consumer complaint process. Depending on the feedback I get from the fcc, I may just pony up and file formal complaint.
Thanks for the advice delta, I would definitely do that if there wasn't an ISP monopoly/cartel in my area. I'll keep updating as things progress.
- Although I can do this in a second home that has Time Warner cable, I still think it is extremely poor customer service for Netgear not to have an alternative download method to update a modem.
The product is yours. Your company is responsible for supporting it.
The circle jerk appears to continue.So a second message after a full week of dealing with Suddenlink and Netgear.
Suddenlink says they will not do it, and Netgear will not either.
As far as I am concerned this modem is a Brick and useless to me.
I am filing a formal FCC Complaint now against Suddenlink and Netgear.
This server and support from both companies is crap.
