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ISP SuddenLink Won't Update Firmware C6300 AC1750
MODEL: C6300|AC1750 FIRMWARE: V1.02.21 HARDWARE: V3.0 WINDOWS 10 PC MACBOOK AIR OS X SIERRA AMAZON FIRE TV 2 AMAZON FIRE STICK ANDROID SMARTPHONE OS MARSHMALLOW 3 IPHONES HP OFFICEJET PRO 8...
Shame on Netgear for not allowing us to update our own equipment that we own. I will NEVER buy Netgear EVER again. Just say no to Netgear...
With that said, I needed the Firmware update BADLY to solve an issue which is now solved (so far)....
I beat my head against the wall for weeks looking for a firmware update to my C6300 that I bought on Amazon. Netgear won't give it to you and my service provider (Wow) will not push it out. This is what I had to do to get it.
I took my router to my neighbors house who is on Spectrum (who is pushing the firmware updates), called tech support, told them I was my neighbor, told them I wanted to change my cable modem to my own (Netgear C6300), gave them the MAC Address, they turned it on, the upload and download lightning bolt looking arrows were flashing, that told me that the firmware was updating, to my neighbor out for Chinese food, came back, the lights were no longer flashing, inernet was up, checked my firmware version, and I am now on Hardware Version V3.0 Firmware Version V2.01.22. Called Spectrum back, told them I wanted to put my old router back on, gave them the MAC address of his original Router, and he was back up and running. Thank you Spectrum and Neighbor!
Yessssssssssssssssssssssssssss!!
Just for fun, thought I'd chime in with a different but equally frustrating issue with this whole Suddenlink firmware business.
I have a CM600 running 1.01.14 that was on Spectrum. It was purchased brand new a year and a half ago and always online with no issues. I moved an hour away where only Suddenlink is offered and the CM600 wouldn't connect to their network. They could see it but couldn't get it online. They told me to call Netgear (sound familiar?).
Netgear said that the CM600 firmware for Suddenlink needs to be 1.01.12. I asked Netgear to load it they said they couldn't. I asked how I can do it and they said I can't. We conference called into Suddenlink customer support and got "we can't touch customer's personal modems sir, it's encrypted data"(!!!).
Long story short, I had to buy a new $100 modem to get stock firmware. Bought the CM700 and out of the box it went on their network no problem. I pity everyone who switches from Spectrum to Suddenlink with their own personal modems...
The CM700 is a PUMA 6 modem, I'd recommend doing extreme testing within the return window, as it's issues may not be fixable with a firmware update, that you may or may not ever get.