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Forum Discussion

richeyross's avatar
richeyross
Aspirant
Mar 01, 2021

ISP Unable to Update CM500-100NAS Modem, Asked Me to Contact Netgear?

I've been having some issues with my internet for the past few months. There's some websites that will not load (ie gamestop.com), and I contacted my ISP today and they told me that my modem firmware...
plemans's avatar
plemans
Guru - Experienced User
Apr 14, 2021

to check the modem go to 192.168.100.1

richeyross's avatar
richeyross
Aspirant
Apr 14, 2021

Edit: I'm not sure why but when I upload the pictures of the event log and cable information, the pictures seem to be fine until I actually submit the comment.

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 15, 2021

    Your power levels aren't bad but your logs indicate line issues. 

    does your setup have issues if you hardwire a pc directly to the modem? (testing modem and line)