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Forum Discussion
ISP will not update customer owned equipment
My ISP is Mediacom Cable. My cable modem is a Netgear CM600 running on an ancient firmware. My ISP will not update the firmware because I own the equipment. Netgear says they make the updated firm...
Are you have a problem with your modem?
Either go with one of the ISP modems that they do update the FW or find a different ISP if thats possible. ISPs control FW updates connected to ISP networks. It's up to ISP to push FW. Some will, some won't.
Good Luck.
IowaTim wrote:I'm in the same boat. Bought my own cable modem and can't update the firmware because Netgear says Mediacom does it and when I ask Mediacom to update it, they say they don't update "customer owned" modems. I sure wish I would have known that before purchasing my own modem!
- I am currently at v2.02.08 firmware.
- According to the Netgear chart, I should be on v2.02.21 firmware.
- Cable company said, "yep" we see you're at v2.02.08 firmware but we don't update "customer owned" modems.
Let me repeat... Mediacom just TOLD me that they DO NOT update "customer owned" modems. Good grief!
I am having problems. There are several advisories that are FIXED in subsequent firmware updates. I guess I'm going to remain vulnerable at the expense of corporations like NETGEAR and my ISP, Mediacom.
What problems are you having?
Its not NG fault that some ISPs won't push FW to user owned modems. Ask the ISPs why they won't. I believe in history, that ISP had pushed FW to user owned modems however may have caused problems or broke there user owned modem thus causing more cost in getting the modem replaced. Now days ISPs are responsible for testing FW that comes from modem mfrs like NG and there tasked to test it before pushing it out to make sure it works and doesn't break anything on there network. Most big ISPs like CC and XF and others do this and also do push out to user owned modems. Not sure why yours won't and is probably not wanting to risk breaking anything. I Presume maybe they don't have the internal testing infrastructure that the bigger ISPs have.
If your concerned about vulnerabilities, then you may need to go with what the ISP has for there modems to keep up to date and safe if you feel this is a cause for your concern.
If the modem is having problems, then most of those problems are signal line issues that the ISP is repsonsible for making sure the signal quality up to the modem is good. You'll need to have them check this.
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.Good Luck.
IowaTim wrote:I am having problems. There are several advisories that are FIXED in subsequent firmware updates. I guess I'm going to remain vulnerable at the expense of corporations like NETGEAR and my ISP, Mediacom.
I called Mediacom (my ISP) again today and they called NG and NG would not give them the FW for my modem. NG wanted me to pay for support so they could turn over the FW to my ISP. I don't care what you say, this is all NG's fault. NG is GARBAGE. I just bought a Cisco Router, two Aironets, and a Motorola Cable modem. This NG GARBAGE is going in the TRASH where it belongs! It's a shame. I have 3 ORBIs and my C3700 running as a bridge. I can't in good concience sell it or even give it away.
I have spent over 12 hours on the phone (>90% waiting on hold) in the past 2 days plus a day back in March. I will never EVER EVER EVER EVER own another peice of NG TRASH ever again. WORD. Keep puffing them up. You're probably one of them.
Good Luck.