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Forum Discussion
ISP will not update customer owned equipment
My ISP is Mediacom Cable. My cable modem is a Netgear CM600 running on an ancient firmware. My ISP will not update the firmware because I own the equipment. Netgear says they make the updated firm...
I called Mediacom (my ISP) again today and they called NG and NG would not give them the FW for my modem. NG wanted me to pay for support so they could turn over the FW to my ISP. I don't care what you say, this is all NG's fault. NG is GARBAGE. I just bought a Cisco Router, two Aironets, and a Motorola Cable modem. This NG GARBAGE is going in the TRASH where it belongs! It's a shame. I have 3 ORBIs and my C3700 running as a bridge. I can't in good concience sell it or even give it away.
I have spent over 12 hours on the phone (>90% waiting on hold) in the past 2 days plus a day back in March. I will never EVER EVER EVER EVER own another peice of NG TRASH ever again. WORD. Keep puffing them up. You're probably one of them.
I would check with your ISP again. I believe your ISP should be in contact with NG regarding new FW. Again, is still up to the ISP to push FW to user owned modems. It is NOT NGs resposibility. Check cable modems ISP policies regarding this. Industry wide.
IowaTim wrote:
I called Mediacom (my ISP) again today and they called NG and NG would not give them the FW for my modem. .
Kinda Old Forum but I ran accross it and thought I would share my frustration.
We are an ISP in Iowa trying to update some client modems/routers and I haven't had any luck in doing so with Netgear. See this...
NG posts what FW versions they give to ISPs:
Again, it's up to ISP to push FW updates to modems. Some do, some do not. If you have a ISP that does not, it's recommended to get a modem that they will or rent one from the ISP, then connect up a external wifi router which you can control the FW updates on the external wifi router.
Good Luck.
ronpro wrote:Kinda Old Forum but I ran accross it and thought I would share my frustration.
We are an ISP in Iowa trying to update some client modems/routers and I haven't had any luck in doing so with Netgear. See this...
Re: Cable Modem Firmware - NETGEAR Communities
FURRYe38, I am an ISP. The issue is getting to the firmware/cvc from a portal to place in my server to push updates to the Netgear Modems. I've been after Netgear for years and gave up multiple times. Started the request again with NO luck. No returned calls or response to trouble ticket etc... So I can understand why some ISPs don't want to push firmware to Netgear modems or place on system. I've been dealing with Arris and Motorola (Now both Commscope) for years and never had a problem getting what I need to keep modems up to date. Really Frustrated with Netgear!!