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Forum Discussion
ISP will not update customer owned equipment
My ISP is Mediacom Cable. My cable modem is a Netgear CM600 running on an ancient firmware. My ISP will not update the firmware because I own the equipment. Netgear says they make the updated firm...
Again, you'll need to contact your ISP and ask them about new FW updates for your modem. If they won't then thats there decision. I would recommend for any ISP that won't update FW on user owned modems either use what you have or use the ISP provided modem which most ISP will update. Your choice. Again this is a cable sysetem wide policy set forth by the DOCSIS folks. Something that all modem mfrs and ISP follow.
Good luck.
Chubbsy, If your modem is listed as approve by Mediacom and your modem is not update to the version listed on their (Mediacom) site (Mediacom Firmware upgrade version should be 1.03.01). I would call support and asked to be handed up to a higher level of support. If you get the right person that would push it to you. But have CMAC handy just incase he/she ask for it. Ron
- Finally an answer that gives me workable advice. Not the standard that we are screwed. Thanks ill give it a go. This shouldn't be this hard just to stay up to date.