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Forum Discussion
Issue With My Netgear CM500 Modem
Hi, I've been having a huge issue with my modem for a year. Every night at around 8 - 11pm EST or on random parts of the day, my internet connection suddenly cuts out for 20 seconds. I managed to get...
In both your images, channels 8 and 9 had the issues. The second was actually worse as there was more uncorrectables across the spectrum. I'd do like FURRYe38 says and remove the splitter if possible. If you're still having all the errors, have your isp check your line.
It might take me a day to get rid of the splitter. But if my modem works without the splitter, what does it mean for my current splitter? Do I have to get a new one or get rid of using a splitter? I currently have 2 tv cable boxes and a modem and if I don’t have a splitter, what should I do to connect them all with a secure connection?
So basically we're trying to determine what is causing the issue. If you remove the splitter and the issue resolves, then a new splitter might be needed. If you add a new splitter and the issue returns then its probably the signal coming in. Reason why is a 2x splitter typically reduces your signal strength by -3.5dB.
We're not saying you'll have to leave it out permanantly but for troubleshooting its a good idea. The more variables you can remove from a problem the easier it is to figure out where its coming from.
So I have removed my splitter, and this is what all of my channels look like now. Should it be good at the moment or are there still problems?
- I would run it for a bit. See how stable it is.
IF the splitter seems to be the cause and you need coax cable services from the ISP service box to other places in the home, as the ISP or TV services company to make a dedicated coax line for those other services so you can maintain a dedicated coax cable line for the ISP modem.
Abdurahmanbana wrote:
It might take me a day to get rid of the splitter. But if my modem works without the splitter, what does it mean for my current splitter? Do I have to get a new one or get rid of using a splitter? I currently have 2 tv cable boxes and a modem and if I don’t have a splitter, what should I do to connect them all with a secure connection?
