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knoonan's avatar
knoonan
Aspirant
Apr 25, 2020

issues connecting with cloud services

I'm having diffuculty connecting to cloud services (drpobox, icloud, google classroom) on my home network but have great speed.  I can watch movies & videos.  But can't sync dropbox files (unless I use my phone hotspot rather than wifi network) and can't backup any devices to icloud (unless I leave my house and log into a different wifi network).  Google classroom continuously tries to reconnect (also need to use phone hotspot to connect).  Parental controls are diabled and no sites are being blocked.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What NG product are you referring too? Model# please.


    knoonan wrote:

    I'm having diffuculty connecting to cloud services (drpobox, icloud, google classroom) on my home network but have great speed.  I can watch movies & videos.  But can't sync dropbox files (unless I use my phone hotspot rather than wifi network) and can't backup any devices to icloud (unless I leave my house and log into a different wifi network).  Google classroom continuously tries to reconnect (also need to use phone hotspot to connect).  Parental controls are diabled and no sites are being blocked.


     

    • knoonan's avatar
      knoonan
      Aspirant

      My modem is a CM 600 and the router is an Orbi RBR20