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Its good until it needs a firmware update
Its good until it needs a firmware update. Which they say is from the ISP and not them. But your ISP will say its not them its Netgear...and NOTHING gets taken care of and you lose out because one ha...
What model NG modem are you referring too?
ALL cable ISPs handle cable modem FW updates. Regardless of Mfr of the modem.
Its good until it needs a firmware update. Which they say is from the ISP and not them. But your ISP will say its not them its Netgear...and NOTHING gets taken care of and your out because one hand says something different then the
You can write the CEO Patrick Lo via email Patrick.lo@netgear.com or send a letter to
Patrick Lo
Netgear Chairman and CEO
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Hopefully some of you will get this as they keep deleting my posts and restricting my access.
- Im referring to Nighthawk Router wifi Modem combo C7800 that cost me 400 bucks 8 months ago.
I understand what your saying....But 8hrs on the phone explaining it to 7 diffrent people from both ends including ISP provider and get nothing but the run around makes me wonder on who really doesn't want to fix the problem. Its very VERY frustrating having no help from EITHER companies
But yet im paying for all this , I have no idea what else to do but step away from both companiesYour description leaves a lot to be desired.
What actual issue are you having?
If its trying to update the firmware, its unlikely to come. Because of the way the docsis spec is, the ISP controls the firmware on the modem part. Netgear makes updates and submits them to the ISP. The isp certifies them and then pushes them to the actual modems. Sadly, it costs the ISP $ to certify them so it rarely happens on the ISP side. This isn't limited to just netgear so if you're looking at switching to a different networking company, be aware of that issue with all combo devices.
There is an end in sight as netgear has the CAX line of modem/router combo devices. The modem side is still controlled by the ISP but they now have enough cpu power and memory to provision it so you can update the router side. This wasn't possible before and is actually the first router from netgear (or other consumer modem makers as far as I'm aware).
the C7800 is still caught in this modem/router firmware locked though.
But it might not be a firmware issue. So details of what issue you're actually having can help us to help you.
- Attached image of the issue im having
Its not allowing to complete the firmware update which will not allow us to have internet access.
Call ISP....they say call NETGEAR....Call NETGEAR...they say call ISP.....back and fourth while each one trys to troubleshoot and upsell you on stuff you care nothing for
Only way NETGEAR will help is if you signup for repair specialist to help....Which i even said screw it ill pay just fix it....to get sorry its from tour ISP.
Then to call ISP to tell me basic 101 stuff to do and offer a technician to come out for 100 bucks or call NETGEAR....WTF
Im going threw this....My brain is about to explode.
What did you end up going with and have you had any issues ?Can you explain the problem you have that is taxing your brain?
Did you read the string of messages that you have joined in on?
Maybe this is it.
To recap:
- a while back Netgear updated its Nighthawk app
- one result was that the C7800 started sending out messages about a firmware update/
- it is a bug in the app
- you cannot update the firmware on your cable modem
- ignore the message
That's the short version. If that is the brain exploding problem that you have, and you want to know more, read all those other messages for more complete details.
Start here:
Solved: Re: Nighthawk app same "firmware not updated" when... - NETGEAR Communities
- I've read more then enough to know that this is an issue that needs to be addressed asap
Routerlogin.net
FIRMWARE IS UPDATING PLEASE DO NOT POWER OFF AND WAIT UPGRADING TO BE COMPLETE
absolutely NOTHING happens after this.
Except one hand NETGEAR blaming the other COMCAST and it goes back and fourth
Unacceptable
What ever happened with this. I'm in the same situation.. Its pissing me off that I lost out 400 bucks and still have ZERO help
Saiban wrote:
What ever happened with this. I'm in the same situation.. Its pissing me off that I lost out 400 bucks and still have ZERO helpRe: Nighthawk C7800 firmware update stuck - NETGEAR Communities
