NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Its good until it needs a firmware update
Its good until it needs a firmware update. Which they say is from the ISP and not them. But your ISP will say its not them its Netgear...and NOTHING gets taken care of and you lose out because one ha...
What model NG modem are you referring too?
ALL cable ISPs handle cable modem FW updates. Regardless of Mfr of the modem.
Im going threw this....My brain is about to explode.
What did you end up going with and have you had any issues ?
Can you explain the problem you have that is taxing your brain?
Did you read the string of messages that you have joined in on?
Maybe this is it.
To recap:
- a while back Netgear updated its Nighthawk app
- one result was that the C7800 started sending out messages about a firmware update/
- it is a bug in the app
- you cannot update the firmware on your cable modem
- ignore the message
That's the short version. If that is the brain exploding problem that you have, and you want to know more, read all those other messages for more complete details.
Start here:
Solved: Re: Nighthawk app same "firmware not updated" when... - NETGEAR Communities
- I've read more then enough to know that this is an issue that needs to be addressed asap
Routerlogin.net
FIRMWARE IS UPDATING PLEASE DO NOT POWER OFF AND WAIT UPGRADING TO BE COMPLETE
absolutely NOTHING happens after this.
Except one hand NETGEAR blaming the other COMCAST and it goes back and fourth
UnacceptableWrite the company demand your money back. They will try to send you another one which will not work. If they refuse to provide you with a refund then tell them if they do not provide you with a refund you will take it to the authorities hit them on BBB and contact the Attorney General this is an ongoing problem and the product and should not be sold.
Eventually if you keep trying to fix the problem you will get locked out from admin rights completely as it will go straight to the firmware upgrade screen and no amount of factory reset will help. The problem is with the unit and nothing else. I have not had any problems with my new modem/router combo since I ditched that particular model.
