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Forum Discussion
Its good until it needs a firmware update
Its good until it needs a firmware update. Which they say is from the ISP and not them. But your ISP will say its not them its Netgear...and NOTHING gets taken care of and you lose out because one ha...
So just to update everyone.
They sent me a brand new unit.
Same issue FIRMWARE update
They say ISP has to update....ISP says its from Netgear to update.
Sent brand new unit back. Put mine somewhere in the closet with it only being 8months old.
Bought a Motorola MG8725.....all I can say is....Im sorry that I didn't do this earlier. Very Impressive
They sent me a brand new unit.
Same issue FIRMWARE update
They say ISP has to update....ISP says its from Netgear to update.
Sent brand new unit back. Put mine somewhere in the closet with it only being 8months old.
Bought a Motorola MG8725.....all I can say is....Im sorry that I didn't do this earlier. Very Impressive
ISP support agent doesn't know then what there talking about or doesnt' fully understand the DOCSIS spec. That sets the policy that ISPs ARE resposible for updating user modems. Users are NOT allowed. NG develops the FW and send it to the ISP for there testing and certification. For those ISPs that support pushing FW to users owned modems, those ISPs normally will with out any hassles. Other ISPs may not push to user owned modems. Seen this before with a limit number of ISPs. Most major ISPs don't have this problem. If you run into problems with your new Motorola, I presume your ISP will say the same thing.
Who is this ISP?
- Xfinity Comcast
I understand what your saying, but Im not waisting another weekend going back and fourth between NG and ISP
I even told the NG rep to stay on hold and will do a 3-way call so he can explain exactly what I've been telling the ISP.
They agreed but then hung-up and didnt wish to join that conference callYa, the agent at CC is not doing there job. XF and CC are ones that usually support FW updates on user owned modems.
This is ON them. Hope your modem won't need same thing later on down the road. It's user owned.
Good Luck.
