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Forum Discussion
Its good until it needs a firmware update
Its good until it needs a firmware update. Which they say is from the ISP and not them. But your ISP will say its not them its Netgear...and NOTHING gets taken care of and you lose out because one ha...
ISP support agent doesn't know then what there talking about or doesnt' fully understand the DOCSIS spec. That sets the policy that ISPs ARE resposible for updating user modems. Users are NOT allowed. NG develops the FW and send it to the ISP for there testing and certification. For those ISPs that support pushing FW to users owned modems, those ISPs normally will with out any hassles. Other ISPs may not push to user owned modems. Seen this before with a limit number of ISPs. Most major ISPs don't have this problem. If you run into problems with your new Motorola, I presume your ISP will say the same thing.
Who is this ISP?
Xfinity Comcast
I understand what your saying, but Im not waisting another weekend going back and fourth between NG and ISP
I even told the NG rep to stay on hold and will do a 3-way call so he can explain exactly what I've been telling the ISP.
They agreed but then hung-up and didnt wish to join that conference call
I understand what your saying, but Im not waisting another weekend going back and fourth between NG and ISP
I even told the NG rep to stay on hold and will do a 3-way call so he can explain exactly what I've been telling the ISP.
They agreed but then hung-up and didnt wish to join that conference call
Ya, the agent at CC is not doing there job. XF and CC are ones that usually support FW updates on user owned modems.
This is ON them. Hope your modem won't need same thing later on down the road. It's user owned.
Good Luck.
- So why would NG approve of something that the ISP hasn't.
Meanwhile the consumer is SOL with a pieace of equipment from NG.
Good Luck is not something I want to hear after spending this kind of money from either parties.
Who's going to refund my equipment ?... Lets start with that
Saiban wrote:
So why would NG approve of something that the ISP hasn't.Who knows if the ISP has approved new firmware? That isn't the point. Maybe it has, but it does not want to put it out to users. Maybe it hasn't approved it because it refuses to pay for the process.
There are dozens of ISPs. Some may well be two-bit local operations, with poor technical support. You can tell that from the messages that turn up here when people pass on what conversations they have with ISPs. With so many different players, Netgear, a global business, isnlt in a position to know the ins and outs of every ISP out there.
Meanwhile the consumer is SOL with a [piece] of equipment from NG.You are in the same boat regardless of the brand of cable modem. As FURRYe38 says, good luck.
