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Forum Discussion
Lease expired time on nighthawk C7000v2 with spectrum cable
Every night at 12:15 AM , my nighthawk modem/router resets. I noticed that in the Internet Port - Connection Status - that the Lease Obtained and Lease Expired time aligns with this nightly reset. The problem is I lose internet for about a minute each night and while it reconnects - not all of my devices automatically reconnect. So a daily pain.
Is there a way to set this so that the lease does not expire ? OR at least not reset the Modem / Router ?
3 Replies
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853Thanks. So the Firmware Version is V1.02.09
Below is a snapshot of connection page.
A Spectrum technician has been out - and check lines and rechecked connections.
No splitters etc. The signal is strong.
Modem has been factor re-set multiple times (at least 20X) and re-established by Spectrum upon multiple calls.
Been going on for months.
Every night at same time 12:15AM - the event log shows - "resetting the cable modem due to docsdevresetnow".
This seems to align with the "lease expires" timing, which I found this week.
Thanks,
Cable Connection Page
I would ask the ISP to look into the event that your seeing.
I would maybe contact NG support about that as well.
