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Forum Discussion
drew-k
Dec 08, 2020Aspirant
Loopback for Synology
I'm trying to access my Synology NAS on my local wifi network, but having trouble connecting. When connected to my LAN, no problems. I was told that these issues are because I need to enable Loopback...
drew-k
Dec 12, 2020Aspirant
Hi. Thanks for the reply. Here's what's going on, hopefully addressing your questions.
I have a 2G connection on my router that I use when I'm not using the Ethernet connection.
I use my synology drive application to share files, and I use the dsm to check settings and make changes to preferences, etc.
I've set up a secure connection using my Synology unit, so I can use xxxxxx.synology.me:5001. It works great when I'm using the Ethernet connection. However, once I disconnect, the link no longer works. And when I create a shared link to a file or folder, if I'm not connected, it doesn't work. My client can access it, which is good, but there's no way to make sure it works before sending.
When I'm on wifi in the house (on the 2G), I can only login to the server, or see my shared files via the link generated, by replacing the secure xxxxxx.synology.me with the original IP address used when setting up the unit (not secure). Ultimately this isn't a huge deal now that I know what's going on, but it is annoying and tedious to have to manually change this on the links, and to have two links bookmarked (one for Ethernet, one for wifi).
I've had a synology rep look over my settings on their end and it's all correct, so we both believe it's an issue or setting on the router. I've changed the DNS to match a setting on synology. But that's about it. Does this help you understand the issue?
thanks again.
drew
schumaku
Dec 12, 2020Guru - Experienced User
Ok Drew,
Indeed, xxxxxx.synology.me:5001 does connect to the public IP address thus NAT loopback is in use and enabled - because it works when using the wired LAN.
Now please look in the other hints supplied - e.g. if there is another router or the like around. However, even if there would be another NAT router serving the WiFi referenced.
Technically, also the C7800 LAN and the normal 2.4 and 5 GHz WiFi radios connect to the very same network, so the behaviour should be the same.
I'm just a community member, not Netgear, located Switzerland - so no Netgear cable modems in use here I could use for a test - most ISP provide their own modem or modem/router combos.
Regards,
-Kurt
PS: Have requested a moderator to move this thread to the appropriate section for Cable Modem/Routers.