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Forum Discussion
Loss of Internet Connection and VPN connectivity with AX8 cable/modem/router - Work Computer Only
Have had the AX8 cable/modem/router with CAX080 for about a month. Have spent over 4-1/2 hours with Netgear support and have not resolved the loss of internet connectivity without having to do a "reinstall" with a revised admin password and security answers after numerous attempts. Then I can't connect to the work vpn and I receive an error message indicating that I have no internet connectivity or server access. Was able to get internet connectivity tonight after 1-1/2 hours with support, but the vpn was still not able to connect. This occurs only with my work computer; all my other devices connect fine. NetGear support claims that it's a vpn issue at work; the vpn always worked fine with my previous NetGear cable/modem/router. I only upgraded based on an Xfinity recommendation.
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Emerson_6955687 wrote:Have had the AX8 cable/modem/router with CAX080 for about a month. Have spent over 4-1/2 hours with Netgear support and have not resolved the loss of internet connectivity without having to do a "reinstall" with a revised admin password and security answers after numerous attempts. Then I can't connect to the work vpn and I receive an error message indicating that I have no internet connectivity or server access. Was able to get internet connectivity tonight after 1-1/2 hours with support, but the vpn was still not able to connect. This occurs only with my work computer; all my other devices connect fine. NetGear support claims that it's a vpn issue at work; the vpn always worked fine with my previous NetGear cable/modem/router. I only upgraded based on an Xfinity recommendation.
Are you aware there is an updated firmware release for the router side of your CAX80?
Check the last post here:
