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Forum Discussion
Lost all confidence in Netgear
So my story begins back in June of 2021 when I purchase the Nighthawk C7000v2 Cable Modem/Router. About 2 weeks before the warranty expired it stopped working and I contact technical support, we wen...
A couple things.
1. the warranty doesn't reset with a new unit. If you're outside of the year, its still out of warranyt (i understand you got it replaced and had issues)
2. do you have a screen snip of the cable connections page and the event logs from the C7000? Reason I ask is the the c7000 is a docsis 3.0 device. Xfinity has been only using docsis 3.1 devices for their modem/router combos and the 3.1 devices tend to be more tolerant of line issues. It wouldn't be the first time a docsis 3.0 device had issues when a 3.1 one didn't.