NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Lost all private settings after internet went down
I have an AC1600 model C6250 and my internet recently went out. I was told it was due to service in the area by Xfinity. When service was restored, none of my devices connected. I went looking as to w...
Any progress on this?
Be sure to make a back up configuration to file for safe keeping. Helps save time if you see this again or have to factory reset the modem and setup from scratch.
Batdog wrote:
I have an AC1600 model C6250 and my internet recently went out. I was told it was due to service in the area by Xfinity. When service was restored, none of my devices connected. I went looking as to why and couldn't find my network. All of my private settings were gone and there was a device on my internet I don't recognize. I did a hard factory reset and am readying to reconnect my router/modem back to the internet. I have 3 questions. 1. Is there anything special I need to do after a hard reset or can I just set it up as I did out of the box new? 2. Why did I lose all of my private settings (I've lost internet before and this never happened)? 3. Is the fact that someone was using my internet while it was unprotected something I should notify the police about (there are a lot of nefarious weirdos out there nowadays)? Thank you in advance for any help offered!