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Forum Discussion

SushiPragmatic's avatar
Dec 07, 2019
Solved

Lower speeds after switch to CM1000

I can only get 33Mbps up and down after switching to CM1000 firmware V6.01.02 and Comcast Xfinity 1000Mbps plan. I need help interpreting these values to know if my problem is the modem or my service.

 

 

  • plemans's avatar
    plemans
    Dec 08, 2019

    A screen snip will show all the values. I don't quite see them all. But from what I can see, there's issues with your line. To many errors, not all the channels are locked, ofdm issues, and your power is way out of spec. You should be within 3dBmV of each other. 

    A couple things you can try. 

    1. remove all splitters, amplifiers, attenuators from your line.  

    2. preferrably hook up directly where the coax enters your house. This removes the chance that its the wiring internal to your home.

    3. inspect your line in the house if you can't move the modem to the entrance. Check for kinks, corrosion, bad/cheap connectors, wear to the coax, and loose connectors. 

     

    If you do all that and your connection is still looking like it is, have your isp inspect your line. You're responsible for it after it enters the home which is why I recommend direct connecting it.It removes the chance of the problem being in your home. ISP's really like to blame the issue on the wiring within the home. 

6 Replies

  • Downstream Bonded Channels (Partial Service)

    ChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
    1LockedQAM25637651000000 Hz-3.6 dBmV38.8 dB2904311680420
    2LockedQAM2569483000000 Hz-0.4 dBmV39.2 dB250381178970
    3LockedQAM25610489000000 Hz-0.3 dBmV38.4 dB2738707514814950
    4LockedQAM25611495000000 Hz-0.4 dBmV33.9 dB2741841816164874
    5LockedQAM25612501000000 Hz-0.8 dBmV35.6 dB2742606410874917
    6LockedQAM25613507000000 Hz-1.7 dBmV33.7 dB2743303111644869
    7LockedQAM25614513000000 Hz-2.1 dBmV34.6 dB2744005211104864
    8Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
    9Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
    10LockedQAM25617531000000 Hz-2.3 dBmV28.1 dB272637821860974555
    11Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
    12LockedQAM25619543000000 Hz-1.4 dBmV31.9 dB2745583210874981
    13LockedQAM25620549000000 Hz-1.4 dBmV39.8 dB2746425212825757
    14Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
    15LockedQAM25622561000000 Hz-1.1 dBmV31.9 dB27381173839574135
    16Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
    • SushiPragmatic's avatar
      SushiPragmatic
      Tutor
      17Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
      18Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
      19Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
      20Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
      21Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
      22LockedQAM25629603000000 Hz-2.9 dBmV32.4 dB25221789107510
      23LockedQAM25630609000000 Hz-3.7 dBmV39.4 dB2747091611305510
      24LockedQAM25631615000000 Hz-3.9 dBmV40.6 dB2524297096465
      25LockedQAM25632621000000 Hz-3.7 dBmV37.6 dB2748638112045375
      26LockedQAM25633627000000 Hz-3.2 dBmV38.2 dB2748625910634902
      27LockedQAM25634633000000 Hz-3.1 dBmV40.9 dB2749492411114759
      28LockedQAM25635639000000 Hz-3.3 dBmV40.4 dB2753572412195314
      29LockedQAM25636645000000 Hz-3.5 dBmV39.5 dB2756796010064867
      30LockedQAM25638657000000 Hz-4.3 dBmV38.5 dB2751417611215343
      31LockedQAM25639663000000 Hz-5.1 dBmV37.6 dB2752097910594916
      32LockedQAM25640669000000 Hz-6.4 dBmV38.3 dB2751872311745292
      • SushiPragmatic's avatar
        SushiPragmatic
        Tutor
        Upstream Bonded Channels          
        ChannelLock StatusModulationChannel IDFrequencyPower     
        1LockedATDMA135800000 Hz50.5 dBmV     
        2LockedATDMA229400000 Hz54.0 dBmV     
        3LockedATDMA323000000 Hz50.5 dBmV     
        4LockedATDMA416600000 Hz50.0 dBmV     
        5Not LockedUnknown00 Hz0.0 dBmV     
        6Not LockedUnknown00 Hz0.0 dBmV     
        7Not LockedUnknown00 Hz0.0 dBmV     
        8Not LockedUnknown00 Hz0.0 dBmV     
        Downstream OFDM Channels          
        ChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
        1Locked0, 1159690000000 Hz-8.1 dBmV4.5 dB1246 ~ 28493377964639333301
        2Not Locked000 Hz3.2 dBmV0.0 dB0 ~ 4095000
        Upstream OFDMA Channels          
        ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower     
        1Not LockedUnknown00 Hz0 dBmV     
        2Not LockedUnknown00 Hz0 dBmV