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Forum Discussion

ellumbee's avatar
ellumbee
Follower
Jul 30, 2017

MAC address discrepancy

Just bought a new c6300. Internet provider cannot see the modem. The MAC address on the back of the device is not the same as the MAC address that I see under Cable information in the Netgear Genie. Should these be the same?

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Do both not work on the ISP system?

     

    DarrenM