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Forum Discussion

The_Eagle's avatar
The_Eagle
Follower
Jan 16, 2020

MAC ADDRESS ISSUES

The MAC address for both devices on the equipment are slightly different to the MAC Addresses that are shown in NETGEAR Genie.  I find this confusing. Nonetheless I have had lengthy discussions with NETGEAR Technical Support on this is issue and I have not been able to get a staifactory answere from anyone.  The modem router and extender work fine and connect to the Internet and when I tell tech support all they say it "it must be OK if it works".  I do not find this to be a staifactory answer.  WHy are the MAC addresses different - is this a NETGEAR quirk or something more sinister???

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 16, 2020

    I would post in the Genie forum:

    https://community.netgear.com/t5/Genie/bd-p/home-genie

     

    I presonally don't use Genie anymore as it's getting old and not sure how much longer this app is getting updated. I would trust what you see on them modems web page using a web browser and whats printed on the sticker. 

     

    Good Luck.