NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ktwos85's avatar
ktwos85
Aspirant
May 26, 2020

Me

Hi,

 

I have a netgear router. The download and upload speed is really good. There is no problem when I do web searching, watch YouTube, and use most mobile apps. However, when I use the messaging app, called KakaoTalk (popular among Koreans), there are some problems. The messaging function is not activated sometimes. They just show me "Loading your chat" (see the image below). Is there any one who can give me tips to solve this issue? When I use the messaging app using wifi in my friends' homes and office, there is no problem.

 

Thanks.

4 Replies

  • Ksa3344's avatar
    Ksa3344
    Apprentice
    May 26, 2020
    Use a VPN when you have this problrm if it works then your carrier is blocking this particular app .
    • ktwos85's avatar
      ktwos85
      Aspirant
      May 26, 2020

      When I use the app in my friends' homes, the app works correctly. It's not related to carrier. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 26, 2020

    Contact the mfr of this app for additional help and information as well. They should have more information regarding there app. 

    ktwos85 wrote:

    Hi,

     

    I have a netgear router. The download and upload speed is really good. There is no problem when I do web searching, watch YouTube, and use most mobile apps. However, when I use the messaging app, called KakaoTalk (popular among Koreans), there are some problems. The messaging function is not activated sometimes. They just show me "Loading your chat" (see the image below). Is there any one who can give me tips to solve this issue? When I use the messaging app using wifi in my friends' homes and office, there is no problem.

     

    Thanks.