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Forum Discussion
Dohness
Jan 11, 2023Aspirant
Mobile devices randomly getting intermittent Wi-Fi connectivity.
This morning I noticed my iPhone was still connected to my Wi-Fi network but was unable to get connectivity. After some general basic troubleshooting including, forgetting the network and reconne...
FURRYe38
Jan 11, 2023Guru - Experienced User
What FW version is loaded?
What channels are you using on 2.4 and 5Ghz? Try 1 and 40.
Set 20/40Mhz Coexistence to 40Mhz only Under Advanced Tab/Advanced Settings/Wireless Settings
- DohnessJan 11, 2023Aspirant
"What FW version is loaded?"
Modem is currently running V2.1.5.2."What channels are you using on 2.4 and 5Ghz?"
2.4 was running on 7 and 5 was on 36, I will update to 1 and 40 and see if there are any changes.
"Set 20/40Mhz Coexistence to 40Mhz only"
Just to make sure I'm understanding this correctly, in order to do this would I just need to untick the 20/40 Coexistence, as my advanced page does not appear to show a "40Mhz only" option.- DohnessJan 12, 2023Aspirant
Update FURRYe38
I have changed the 2.4 and 5Ghz from Auto detect to specifically channels 1 and 40, also toggled the 20/40Mhz. After doing these changes the issue returned right away so I power cycled my iPhone as well as the CAX80, but still encountered the issue.
I enabled the 20/40Mhz again, and that seemed to resolve the issue for over an hour. However, as soon as I moved the iPhone from the room the CAX80 is physically located, the issue resurfaced.
Additionally, I discovered our iPad is also now encountering the same issue as the iPhones. All other connected devices remain unaffected.
- FURRYe38Jan 12, 2023Guru - Experienced User
Have you tried disabling AX mode on both radios?
Maybe try disabling Smart Connect?