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Forum Discussion

Ernien54's avatar
Ernien54
Aspirant
Feb 01, 2021

Model C3700v2 Slow Download/Upload speeds

Xfinity checked their end and now suggested for Netgear to send a "Hit"? to the router. They ran tests on their end and made improvents on their end. No improvment from the router. Router has been ...
plemans's avatar
plemans
Guru - Experienced User
Feb 01, 2021

Are those speeds wired? 

wireless? 

over 2.4ghz or 5ghz?

What device are you using to test speeds with? 

And what website?

  • Ernien54's avatar
    Ernien54
    Aspirant
    Feb 01, 2021

    The speeds are wireless using the Xfinity Speed test on my MacBook

    it is over 5G

    • plemans's avatar
      plemans
      Guru - Experienced User
      Feb 01, 2021

      what speeds do you get hardwired? 

      do you have a screen snip of the cable connections page (shows upstream/downstream power levels of the modem) and the event logs? 

      that lets us check the signal