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Forum Discussion
TSDE74
Sep 23, 2024Follower
Model C7000v2
My Nighthawk AC1900 WiFi modem router online is blinking green: the modem router is synchronizing with the cable providers’ cable modem termination system. My internet stopped working and Mediacom says that my modem/router is offline. Please tell me what is wrong. Do I need a new modem/router?
1 Reply
- FURRYe38Guru - Experienced User
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerBe sure to power OFF the modem for 1 minute then back ON.