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Forum Discussion
tcq
Oct 12, 2017Aspirant
Modem CM500: many channels not locked; slow connection (1-2mbps)
See below. Is it normal for many channels not locked? The Internet starts fast, but over one hour or so drops to crawl speed (1mpbs or less). A reboot of the modem often fixes the problem, but it wil...
- Oct 13, 2017
you have a serious noise issue either in home wiring or ISP's line. that is why most your downstream channels are NOT locked. and whatever is locked have lot of uncorrectable errors.
what modem did you have before CM500? did it have same problem? or you are moving into a new house/apartment?
tcq
Oct 13, 2017Aspirant
Thank you for the help and sorry for the inconvience of copy&paste.
vkdelta
Oct 13, 2017NETGEAR Employee Retired
you have a serious noise issue either in home wiring or ISP's line. that is why most your downstream channels are NOT locked. and whatever is locked have lot of uncorrectable errors.
what modem did you have before CM500? did it have same problem? or you are moving into a new house/apartment?