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Forum Discussion

bwright2's avatar
bwright2
Follower
Aug 07, 2020

Modem Issue

Having issue after moving to new house where wireless devices say No Internet for our router/modem yet Xfinity says the connection looks good. Bought another modem and had the same issue. Xfinity say...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 13, 2020

Any progress on this?

What model modem do you have? A C or CM series modem? 

bwright2 wrote:

Having issue after moving to new house where wireless devices say No Internet for our router/modem yet Xfinity says the connection looks good. Bought another modem and had the same issue. Xfinity says it has to be a setting on the modem. Stuck with their provided modem and that works, but that is a monthly fee which I'd like to avoid. Anyone have a similar experience or know what could be causing this? Thanks.