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Forum Discussion

Tutor

Oct 16, 2021

Solved

Modem reboot helps for 5 minutes then needs repeat

Greetings, I am experiencing up and download speeds that vary alot. I pay for 110mbps down / 10up. At times it gets so slow that I can't load web pages. When I do a speed test it shows betwee...

Jammo
Oct 20, 2021
Looks like he fixed it. Everything is working as it's supposed to.

Tutor

Oct 16, 2021

Sorry about this. I use and send screen shoots all the time, but I can't make it work today.

11	Locked	QAM256	27	651000000 Hz	10.9 dBmV	41.4 dB	348670	104361
12	Locked	QAM256	28	657000000 Hz	10.7 dBmV	41.2 dB	11	0
13	Locked	QAM256	29	663000000 Hz	10.6 dBmV	41 dB	0	0
14	Locked	QAM256	30	669000000 Hz	10 dBmV	40.3 dB	0	0
15	Locked	QAM256	31	675000000 Hz	9.8 dBmV	40.1 dB	0	0
16	Locked	QAM256	32	681000000 Hz	9.6 dBmV	40.2 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120 Ksym/sec	17600000 Hz	39.5 dBmV
2	Locked	ATDMA	2	5120 Ksym/sec	24000000 Hz	39.5 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	30400000 Hz	40.8 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	36800000 Hz	41.5 dBmV

Guru - Experienced User

Oct 16, 2021

got channels 1-10? channel 11 has errors and your power levels are pretty high

Jammo
Tutor
Oct 16, 2021
Thanks plemans,

Any thoughts on resolving these issues? I will research further, but can you give me a ballpark for what power levels are acceptable and how I might change them?

Tutor

Oct 16, 2021

1	Locked	QAM256	17	591000000 Hz	6.6 dBmV	39.7 dB	0	0
2	Locked	QAM256	18	597000000 Hz	3.7 dBmV	37.5 dB	0	0
3	Locked	QAM256	19	603000000 Hz	-2.7 dBmV	30.9 dB	2938948	496739
4	Locked	QAM256	20	609000000 Hz	4 dBmV	34.7 dB	34146	1722
5	Locked	QAM256	21	615000000 Hz	9.1 dBmV	40 dB	70452	3212
6	Locked	QAM256	22	621000000 Hz	11 dBmV	42.4 dB	656259	20499
7	Locked	QAM256	23	627000000 Hz	11.3 dBmV	42 dB	182292	18319
8	Locked	QAM256	24	633000000 Hz	11.6 dBmV	42.1 dB	28482	61
9	Locked	QAM256	25	639000000 Hz	11.6 dBmV	41.9 dB	29217	19405
10	Locked	QAM256	26	645000000 Hz	11.1 dBmV	41.5 dB	46234	4963

Jammo
Tutor
Oct 16, 2021
I had my ISP send a tech out. He replaced the modem with a DOCSIS 3.1 and about 8 feet of old 5.9 coaxial cable from where it comes in the house to the modem. The previous guy didn't do this...

Hopefully that's the end of it.
- plemans
  Guru - Experienced User
  Oct 16, 2021
  Hopefully!
- FURRYe38
  Guru - Experienced User
  Oct 20, 2021
  Any progress on this?
  
  Jammo wrote:
  
  I had my ISP send a tech out. He replaced the modem with a DOCSIS 3.1 and about 8 feet of old 5.9 coaxial cable from where it comes in the house to the modem. The previous guy didn't do this...
  
  Hopefully that's the end of it.
  - Jammo
    Tutor
    Oct 20, 2021
    Looks like he fixed it. Everything is working as it's supposed to.