NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Modem/ Router dropping all 5G connections every 12 hours. Netgear Model # C6000v2. Firmware V1.03.04
Hi - I was wondering if anyone has come across this before. The modem/router drops all wifi connections to all devices (5 total) exactly 12 hours after it has been restarted. When this happens the ne...
Hello,
It sounds like you've done some troubleshooting already, but there are a few more things you can try to resolve the issue.
Check for firmware updates: Make sure that your router has the latest firmware updates installed. You can check for updates in the Nighthawk app or by visiting the Netgear website.
Check for wireless interference: If you live in an apartment building or a densely populated area, there may be wireless interference from other routers. Try changing the channel on your router to see if that helps. You can also use a Wi-Fi analyzer app to check for interference.
Disable IPv6: Some routers have issues with IPv6 and it can cause problems with the DHCP lease renewal. Try disabling IPv6 on your router to see if that resolves the issue.
Enable static IP addresses: Instead of relying on DHCP to assign IP addresses, try assigning static IP addresses to your devices. This can help prevent issues with DHCP lease renewal.
Factory reset: If none of the above steps work, you may need to perform a factory reset on the router. Before doing this, make sure to backup any important settings or configurations.
Regarding the DHCP lease time, you can usually find this setting in the router's configuration page. It may be listed under "LAN," "DHCP," or "Network."
If the issue persists, it may be worth contacting your ISP or Netgear's customer support for further assistance.
Busch965 wrote:
Hello,
It sounds like you've done some troubleshooting already, but there are a few more things you can try to resolve the issue.
Check for firmware updates: Make sure that your router has the latest firmware updates installed. You can check for updates in the Nighthawk app or by visiting the Netgear website.
That one could be a waste of time.
The C6000v2 is a cable modem/router. The firmware is beyond your control. Only your ISP can do anything about that.
The firmware level is V1.03.04 and the Netgear site shows this as the current level for COX (the ISP). Comcast approves the V1.03.13 level but I'm not ready to move beyond the level set by COX. The NightHawk app does not show any pending firmware updates.
miffed wrote:
Comcast approves the V1.03.13 level but I'm not ready to move beyond the level set by COX.
As I explained, you can't . Only Cox can do that.
The NightHawk app does not show any pending firmware updates.
It won't and never will.
I am surprised that you were led down the firmware blind alley with a cable modem.
Did you read the page at the end of the link I posted?
As plemans suggests, start with a reset.
For a fully controllable cable network you can buy a modem-only box and add the router of your choice, or buy one of the newer CAX routers which has separate modem and router firmware.