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Forum Discussion
Modem/Router Combo, constant DS Blinking light
I called my network provider today and they did a firmware update. To no suprise i'm still having the same issue. The downstream light will blink green and cut my internet speeds from 160mbps to 30mb...
An update to my situation. Cox, is useless. They continue to blame the device for the issues i'm having with the downstream connection. I highly doubt it's the devices fault. It used to work just fine with no issues. It just sits there in open spaces If it is the router/modem could I possibly recieve some type of replacement? I'm not sure what to do at this point, I just need the right advice. I don't want to have to send this out for replacement if its actually working as intended.
RayDHD wrote:An update to my situation. Cox, is useless. They continue to blame the device for the issues i'm having with the downstream connection. I highly doubt it's the devices fault. It used to work just fine with no issues. It just sits there in open spaces If it is the router/modem could I possibly recieve some type of replacement?---You'd have to go through support for that. This is the community forum, not support. I'm not sure what to do at this point, I just need the right advice. I don't want to have to send this out for replacement if its actually working as intended.
it could be the modem. it could be the line. options?
1. buy a replacementt modem. if it works fine, its the modem. go through support for replacement
2. rent a modem from ISP to see if it works.
3. if the rent/buy option doesn't work, it proves it wasn't the modem. have the isp check the line.
I've had to rent a modem before to prove it wasn't a modem issue. Again, not saying it isn't the modem but its either the modem or the line. Sometimes a 1 month rental fee is worth it. Once you determine modem/line then you fix the issue and return the modem.