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Forum Discussion
Modem/Router Combo, constant DS Blinking light
I called my network provider today and they did a firmware update. To no suprise i'm still having the same issue. The downstream light will blink green and cut my internet speeds from 160mbps to 30mb...
RayDHD wrote:An update to my situation. Cox, is useless. They continue to blame the device for the issues i'm having with the downstream connection. I highly doubt it's the devices fault. It used to work just fine with no issues. It just sits there in open spaces If it is the router/modem could I possibly recieve some type of replacement?---You'd have to go through support for that. This is the community forum, not support. I'm not sure what to do at this point, I just need the right advice. I don't want to have to send this out for replacement if its actually working as intended.
it could be the modem. it could be the line. options?
1. buy a replacementt modem. if it works fine, its the modem. go through support for replacement
2. rent a modem from ISP to see if it works.
3. if the rent/buy option doesn't work, it proves it wasn't the modem. have the isp check the line.
I've had to rent a modem before to prove it wasn't a modem issue. Again, not saying it isn't the modem but its either the modem or the line. Sometimes a 1 month rental fee is worth it. Once you determine modem/line then you fix the issue and return the modem.
I tried a replacement option... And I have to admit my phone call with a rep from netgear was a hilarious one. Firstly he admited that the device the issue had to do with an update they did and that I would require tech support to fix it. How is that my fault? So I bought a product for netgear costing around $150. A product that's always been faulty due to these issues accoring to the guy. The guy wanted and was pushing me to pay $139 for a one year phone service just to help me with my issue that came with the device.... No offence to anyone, but he was also indian. Nothing hateful against them, but I trully felt like I was being scammed here(we all get those scam calls with indian accents), So I just hung up on the guy. Yes, I used the phone number provided from the netgear website. I am beyond disapointed.
On to the next option I guess.
RayDHD wrote:Yes, I used the phone number provided from the netgear website. I am beyond disapointed.
On to the next option I guess.
there's no number on the netgear website. It frustrates many people. So people end up googling it and getting a scam site.
You click on "mynetgear" register an account and the device. From there you go through support. But if its not within the first 90 days of purchase (on new devices) it costs $ to go through support.
I did get the number from the official website though.. https://www.netgear.com/support/contact.aspx
I used that link to go through a proccess that gave me a number to call after clicking on return my defective product.
That website doesnt look fake to me.