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Forum Discussion
Modem/Router Combo, constant DS Blinking light
I called my network provider today and they did a firmware update. To no suprise i'm still having the same issue. The downstream light will blink green and cut my internet speeds from 160mbps to 30mb...
RayDHD wrote:An update to my situation. Cox, is useless. They continue to blame the device for the issues i'm having with the downstream connection. I highly doubt it's the devices fault. It used to work just fine with no issues. It just sits there in open spaces If it is the router/modem could I possibly recieve some type of replacement?---You'd have to go through support for that. This is the community forum, not support. I'm not sure what to do at this point, I just need the right advice. I don't want to have to send this out for replacement if its actually working as intended.
it could be the modem. it could be the line. options?
1. buy a replacementt modem. if it works fine, its the modem. go through support for replacement
2. rent a modem from ISP to see if it works.
3. if the rent/buy option doesn't work, it proves it wasn't the modem. have the isp check the line.
I've had to rent a modem before to prove it wasn't a modem issue. Again, not saying it isn't the modem but its either the modem or the line. Sometimes a 1 month rental fee is worth it. Once you determine modem/line then you fix the issue and return the modem.
I tried a replacement option... And I have to admit my phone call with a rep from netgear was a hilarious one. Firstly he admited that the device the issue had to do with an update they did and that I would require tech support to fix it. How is that my fault? So I bought a product for netgear costing around $150. A product that's always been faulty due to these issues accoring to the guy. The guy wanted and was pushing me to pay $139 for a one year phone service just to help me with my issue that came with the device.... No offence to anyone, but he was also indian. Nothing hateful against them, but I trully felt like I was being scammed here(we all get those scam calls with indian accents), So I just hung up on the guy. Yes, I used the phone number provided from the netgear website. I am beyond disapointed.
On to the next option I guess.