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Forum Discussion
Modem/Router Combo, constant DS Blinking light
I called my network provider today and they did a firmware update. To no suprise i'm still having the same issue. The downstream light will blink green and cut my internet speeds from 160mbps to 30mb...
I tried a replacement option... And I have to admit my phone call with a rep from netgear was a hilarious one. Firstly he admited that the device the issue had to do with an update they did and that I would require tech support to fix it. How is that my fault? So I bought a product for netgear costing around $150. A product that's always been faulty due to these issues accoring to the guy. The guy wanted and was pushing me to pay $139 for a one year phone service just to help me with my issue that came with the device.... No offence to anyone, but he was also indian. Nothing hateful against them, but I trully felt like I was being scammed here(we all get those scam calls with indian accents), So I just hung up on the guy. Yes, I used the phone number provided from the netgear website. I am beyond disapointed.
On to the next option I guess.
RayDHD wrote:Yes, I used the phone number provided from the netgear website. I am beyond disapointed.
On to the next option I guess.
there's no number on the netgear website. It frustrates many people. So people end up googling it and getting a scam site.
You click on "mynetgear" register an account and the device. From there you go through support. But if its not within the first 90 days of purchase (on new devices) it costs $ to go through support.
I did get the number from the official website though.. https://www.netgear.com/support/contact.aspx
I used that link to go through a proccess that gave me a number to call after clicking on return my defective product.
That website doesnt look fake to me.