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Forum Discussion

rmish's avatar
rmish
Aspirant
Aug 10, 2020

MTA Status

I installed my cable modem, CM500V, after we lost power due to a tropical storm here in NJ.  Everything works except my voice line/phones.  I contacted my ISP, Optimum, with no luck.  On their end, t...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 11, 2020

I would relay this information to the ISP. They need to correct this problem. 

  • rmish's avatar
    rmish
    Aspirant
    Aug 18, 2020

    Thank you for your suggestion.  I found out from Optimum that Netgear is not compatible with their voice services.  I am returning the modem and I purchased one that is compatible (Arris).

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 18, 2020

      Thank for letting us know. 

       

      Good Luck. 

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Aug 18, 2020

      all the retail MTAs are only compatible with Xfinity/comcast.

       

      Arris sells some devices on their website which are also sold in their channels.