NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Multiple devices connecting to my router but say no internet. Only laptop is getting internet.
I'm not sure what model my it is but it's a router modem combo. It just says netgear24 on it and my provider is xfinity. Randomly stopped working when it got hot almost a week ago. It just started co...
What NG product model do you have? Look at the sticker to see the model#.
Sorry, yes I checked again and it said the model is a C3700.
Will get your thread moved to the correct forum:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
Has a factory reset and setup from scratch been performed?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?I don't think I've done a factory reset and setup, mostly because I have no idea how to do that. I got this router a couple years ago now I think.
Also not sure what channels are. I'm assuming Auto? Again, I have no idea whatsoever about tech stuff. This is all a different language to me. I feel like I need a dictonary just to figure out what people are talking about. So...not sure how to set up a manual channel...I'll see if I can figure that out.
Yes, many neighbors have wifi, looks like about 15 different ones I can see from my computer.
Also I was trying another weird fix from netgear's help through a link basically to try and check my router though my laptop connected to it's wifi, but when I tried it said it doesn't look like I'm connected. Not sure if that's a clue. Also my connecton is really spotty and I'll keep getting no internet for a few seconds before it comes back. Hope that helps.
Thanks for trying to help me! X/