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Multiple devices connecting to my router but say no internet. Only laptop is getting internet.
I'm not sure what model my it is but it's a router modem combo. It just says netgear24 on it and my provider is xfinity. Randomly stopped working when it got hot almost a week ago. It just started co...
Sorry, yes I checked again and it said the model is a C3700.
Will get your thread moved to the correct forum:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
Has a factory reset and setup from scratch been performed?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
I don't think I've done a factory reset and setup, mostly because I have no idea how to do that. I got this router a couple years ago now I think.
Also not sure what channels are. I'm assuming Auto? Again, I have no idea whatsoever about tech stuff. This is all a different language to me. I feel like I need a dictonary just to figure out what people are talking about. So...not sure how to set up a manual channel...I'll see if I can figure that out.
Yes, many neighbors have wifi, looks like about 15 different ones I can see from my computer.
Also I was trying another weird fix from netgear's help through a link basically to try and check my router though my laptop connected to it's wifi, but when I tried it said it doesn't look like I'm connected. Not sure if that's a clue. Also my connecton is really spotty and I'll keep getting no internet for a few seconds before it comes back. Hope that helps.
Thanks for trying to help me! X/
There is a recessed reset button on the back of the modem. Press this button in for 10 seconds then release. Need to walk thru the setup wizard with a wired PC connected to the modem. Refer to the installation guide for help on this.
I looked at the back and even the bottom of the router but I couldn't find a recessed button, just an on off button. There are a couple buttons on the front that I tried holding down before, but they didn't seem to fix the problem either.
Also I just had someone come over with their laptop that had been on my wifi before and they connected no problem. But my xbox and cellphone still can't connect.
FURRYe38 wrote:There is a recessed reset button on the back of the modem. Press this button in for 10 seconds then release. Need to walk thru the setup wizard with a wired PC connected to the modem. Refer to the installation guide for help on this.
Any progress on this?
JadeB wrote:I don't think I've done a factory reset and setup, mostly because I have no idea how to do that. I got this router a couple years ago now I think.
Also not sure what channels are. I'm assuming Auto? Again, I have no idea whatsoever about tech stuff. This is all a different language to me. I feel like I need a dictonary just to figure out what people are talking about. So...not sure how to set up a manual channel...I'll see if I can figure that out.
Yes, many neighbors have wifi, looks like about 15 different ones I can see from my computer.
Also I was trying another weird fix from netgear's help through a link basically to try and check my router though my laptop connected to it's wifi, but when I tried it said it doesn't look like I'm connected. Not sure if that's a clue. Also my connecton is really spotty and I'll keep getting no internet for a few seconds before it comes back. Hope that helps.
Thanks for trying to help me! X/