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Forum Discussion
My CM1200 has gone bad, how do I use my warrenty for exchange
Hi, I purchased Netgear CM1200 modem less than 6 months ago from BestBuy in person. It's recently started having very slow and frequent disconnects issue. After working with my internet service p...
MyCM1200 wrote:Hi,
I purchased Netgear CM1200 modem less than 6 months ago from BestBuy in person. It's recently started having very slow and frequent disconnects issue. After working with my internet service provider the model turned out to be bad (everything went fine after using a different modem). I wasn't expecting the unit to gone bad I didn't keep my receipt.
Is it still possible to use the warranty for repair/exchange? I tried registering the product on the netgear website but can't find any support phone number or contact.
Thank you.
If you used a credit card, Best Buy may be able to provide you with a duplicate receipt.
You start the process through Netgear support. Details are provided in the attached link:
https://kb.netgear.com/000060585/How-do-I-contact-NETGEAR-support
Do not use a web search for Netgear Support contact information. You will come up with scam numbers and scam web sites.
Thank you Kitsap