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Jimkowal's avatar
Jimkowal
Initiate
Jan 07, 2024

My download speeds are half what they were 6 months ago

I got the same email from Comcast.  My download speeds are half what they were 6 months ago (just checked and got 471 Mbs). I also experience periodic loss of connection.    My firmware is V2.01....
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 07, 2024

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
What is the brand and model of the host wifi router connected to the modem?

Jimkowal wrote:

I got the same email from Comcast.  My download speeds are half what they were 6 months ago (just checked and got 471 Mbs). I also experience periodic loss of connection. 

 

My firmware is V2.01.03

 

Is Netgear really working on this?  

 

Jimkowal's avatar
Jimkowal
Initiate
Jan 17, 2024

My router is a Netgear AC1750 model R6700v2

This is from the modem:

Modem Status
Hardware Version1.01
Cable Firmware VersionV2.01.03
Cable Modem Serial Number6921267xxxxxx
CM CertificateInstalled
CM MAC08:36:c9:b4:1d:40
 
Event Log
 
TimePriorityDescription
Wed Jan 17 04:38:01 2024(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jan 17 01:24:29 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jan 17 01:20:13 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jan 17 00:06:12 2024(Notice (6))CM-STATUS message sent. Event Type Code: 4; Chan ID: 40 42 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jan 17 00:06:06 2024(Warning (5))MDD message timeout;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 19:53:23 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 19:52:52 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 19:34:53 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 19:31:07 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 19:17:27 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 19:10:53 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:58:21 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:53:33 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:48:17 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:41:24 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:17:52 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:15:01 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:08:16 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:07:08 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:06:21 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 18:02:12 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:45:01 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:38:38 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:37:56 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:30:51 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:30:06 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:28:53 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:28:47 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:27:29 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:26:50 2024(Critical (3))Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 17:24:28 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 15:40:53 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 15:39:40 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 15:17:24 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 15:16:00 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 15:13:34 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 15:07:41 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 15:01:44 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 13:43:41 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 16 13:40:29 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b4:1c:30;CMTS-MAC=00:90:f0:21:02:00;CM-QOS=1.1;CM-VER=3.1;