NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

UncleWashington's avatar
UncleWashington
Aspirant
Jul 11, 2021

My modem, Netgear CM500 isn't giving the correct speeds.

Hi everyone, so recently I purchased a CM500 for my internet plan for optimum. I was getting a little 300 download and 30 upload. Ever since I switched a couple days ago my speeds have been just awfu...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 11, 2021

Are you speed testing with a wired PC directly connected to the CM modem or is there a wifi router in between the modem and your PC? 

  • UncleWashington's avatar
    UncleWashington
    Aspirant
    Jul 11, 2021

    There is a wifi router between the modem, and I am running wired as well. 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 12, 2021

      Speed test with a wired pc connected to the modem directly...

       

      What is the brand and model# of the router?

      • UncleWashington's avatar
        UncleWashington
        Aspirant
        Jul 12, 2021

        The router I have is TP-Link AC1750, Archer A7. I just tested directly to the modem and interestingly enough it gave me the same speeds im getting already.