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suchemalinche's avatar
suchemalinche
Aspirant
Aug 09, 2015

My N300 C3000 does not recognize my Seagate® Expansion™ 5TB HDD STBV5000100

I checked the HDD and is MBR. The disk is clean. I connected it and the USB light does not turn on. I logged in to the router and when I click in readyshare it says there is no disk. I go to my computer and It doesn't show readyshare on the network. Are they not compatible or something like that? Had anyone anything like this before? Any help will be greatly apprciated. Thank you.

Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 10, 2015

    Hello Suchemalinche

     

    Have you tried any other drive to see if it may be a issue with the usb port on the modem itself? also make sure that you are using NTFS or Fat32 format on the Harddrive Seagate is know to use GPT which isnt compatible with readyshare. The last thing is we have only tested up to 4tb drives which are known to work so it may just be a compatibility issue with it being a larger drive. hope to hear your feedback

     

    DarrenM

    • suchemalinche's avatar
      suchemalinche
      Aspirant
      Aug 17, 2015

      Thank you Darren for your advice. I had it connected before to my WNR3500lv2 and it worked perfectly, even though it is a 5TB HDD. The C3000 does not recognize it and I don't know why. I tested the cable, the ports and they all work fine.