NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
My netgear AC1600 losing wifi connection
My router keeps completely dropping a wireless connection. Then starts back up. I've had this router for almost a year and no problems until Sunday 8/18 and hasn't stopped doing it 8/20. I've called X...
So what we need to determine is if its a problem with the modem side of it or the router side.
When the internet drops, are your wireless devices still connected and just not able to use the internet? Or does it totally drop off the wifi?
Do you're hardwired devices lose connection?
do you have a screen shot of your connections page and your logs page? These can help to.
The isp can say its online, but they're only taking a quick snap shot of when they check it. Not necessary when its off line.