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Forum Discussion
K-la
Aug 20, 2019Follower
My netgear AC1600 losing wifi connection
My router keeps completely dropping a wireless connection. Then starts back up. I've had this router for almost a year and no problems until Sunday 8/18 and hasn't stopped doing it 8/20. I've called X...
michaelkenward
Aug 21, 2019Guru - Experienced User
Your subject says "My netgear AC1600 ..."
AC1600 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
Your footer says C6250. That is a cable modem/router. If that is what you own, then I doubt if you will find many relevant messages in the section given over the the "Genie".
If you need more help, you might get better and quicker replies, and find other answers, over in the appropriate section:
If that is what you own, then don'r waste time worrying about this bit:
K-la wrote:
My firmware is v1.01.30.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.